TSTL & Tri-State Trailer Sales in seeking a Service Manager to join our team in Lancaster, PA.

Prior supervisor, supervisory management experience in the transportation/heavy equipment field OR automotive field with a focus on maintenance is mandatory.

Duties and Responsibilities:

Responsibilities:

• Motivate and manage the service department
• Write estimates for customers
• Managing mechanics and their work in progress
• Handle customer inquiries and keep them informed on their repairs
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Skills:

Qualifications:

• Previous experience in service management. Customer Service: 1 year (Preferred)
• Outstanding customer service skills
• Proficient computer skills
• Organized and detail oriented
• Ability to prioritize and multitask managing daily work activities of semi-trailer mechanics and support staff
• Positive and professional demeanor with team-player winning attitude
• Excellent written and verbal communication skills
• Transportation/heavy equipment or automotive field:   1 year (Required)

Schedule and Benefits

Benefits:

• 401(k)
• Dental, Vision (100% paid for employee only)
• Health insurance
• Life insurance
• 8 Paid Holidays
• Paid vacation
• Up to $5,000 Sign on Bonus based on experience.
• Salary based on experience.

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday